Welcome to Premier Hydration & Wellness, LLC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at https://premierhydrationwellness.com/ (the “Site”) and the booking of our mobile concierge and telehealth services.
By accessing this Site or booking a service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Site or services.
1. Medical Disclaimer (Important)
The content on this Site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
- Not a Doctor-Patient Relationship: Visiting this website does not create a doctor-patient relationship. That relationship is only established once you have completed our medical intake forms and consulted with one of our licensed healthcare providers.
- Consult Your Physician: Always seek the advice of your physician or qualified health provider with any questions you may have regarding a medical condition.
- Emergency: If you think you may have a medical emergency, call your doctor or 911 immediately. Do not use this Site or our services for emergency needs.
- Eligibility: All treatments (IV hydration, wellness injections, weight loss programs) are subject to medical clearance. We reserve the right to refuse service if our medical professionals deem a treatment unsafe or unsuitable for your specific health condition.
2. Services and Booking
Premier Hydration & Wellness provides concierge IV hydration, vitamin therapy, and medical weight loss services in Palm Beach County and surrounding areas, as well as telehealth virtual care.
- Appointments: Services are provided By Appointment Only. You may request appointments through our Site, by phone, or by email.
- Location Safety (Mobile Services): For concierge visits to homes, hotels, or offices, you must provide a safe, sanitary, and private environment for our staff. We reserve the right to terminate a session and leave the premises immediately if our staff feels unsafe or threatened. In such cases, you will be charged the full service fee.
- Age Requirement: You must be at least 18 years of age to use this Site. Services for minors (if offered) require explicit parental consent and the presence of a guardian.
3. Cancellations, Rescheduling, and Refunds
Because we are a mobile concierge service, late cancellations impact our ability to serve other clients.
- Cancellation Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
- Late Cancellations/No-Shows: Appointments canceled with less than 24 hours’ notice, or “no-shows” (where you are not present at the designated location at the scheduled time), may be subject to a cancellation fee (e.g., $50 or 50% of the service cost) or full charge, at our discretion.
- Refunds: Due to the nature of our medical services and supplies, we generally do not offer refunds once a service has been administered. If you are unsatisfied with your experience, please contact us at info@premierhydrationwellness.com to discuss your concerns.
4. Payment Terms
- Pricing: Prices for services are listed on the Site or provided during consultation. Prices are subject to change without notice.
- Payment Methods: We accept major credit cards and other forms of electronic payment. Payment is typically due at the time of booking or immediately upon service completion.
- Authorization: By providing your payment information, you authorize us to charge the applicable fees for the services you selected, including any applicable taxes or travel fees.
5. Intellectual Property
The content on this Site, including text, graphics, logos, images, and software, is the property of Premier Hydration & Wellness, LLC and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
6. Limitation of Liability
To the fullest extent permitted by law:
- Premier Hydration & Wellness, LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site or our services.
- We do not guarantee that the results of any treatment will meet your expectations, as individual medical results vary.
- We are not liable for any delays or failures in performance resulting from acts beyond our reasonable control (e.g., traffic delays, weather, or technical failures).
7. Indemnification
You agree to indemnify, defend, and hold harmless Premier Hydration & Wellness, LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding related to this Site shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Palm Beach County, Florida.
9. Contact Us
If you have any questions about these Terms, please contact us:
Premier Hydration & Wellness, LLC
- Email: info@premierhydrationwellness.com
- Phone: 561.570.8820
- Hours: By Appointment Only
- Service Area: Palm Beach County, FL